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These terms set out the rules that govern your use of 77hats and your account. Access to the platform depends on your local law and eligible region, so read through the points below before you start.
By opening and using a 77hats account, you agree to the conditions set out on this page. These conditions apply each time you log in, make a transaction, or contact support — they are not limited to your first session. We update these terms when our services or the rules around them change, and the current version always replaces any earlier one. When a change affects how your account works, we will notify you through the contact address on file before the update takes effect. If you continue to use the account after a notified change, that counts as acceptance of the updated terms. Your account wallet — whether you fund it via Nagad, Upay, or another supported method — is subject to the transaction rules described in the scope section below. Availability of specific features, payment rails, and game categories depends on your location and applicable local law. We do not extend access to regions where online wagering is not permitted under local rules. If you have any questions about what applies in your area, contact our support team through the published routes listed on this page before you proceed.
These terms cover your 77hats account relationship directly — what you can do, what we are responsible for, and where the boundaries sit. Not every service you reach through our platform is governed by the same document, so the table below draws the line clearly.
Your login, profile settings, account wallet balance, and transaction history are all covered by these terms. Any action you take while signed in — including deposits via Nagad or Upay — falls within this scope.
Wallet credits, withdrawals, and transfer requests processed through your 77hats account are subject to these conditions. The specific limits and verification steps shown in your account settings apply at the time of each transaction.
Game content from studios available in the lobby — including titles across slots, live tables, and crash categories — is covered under these terms in terms of access rules. Actual game mechanics and RTP data are controlled by the respective studios where disclosed.
Payment processors, game studios, and any external tools linked from the platform operate under their own terms. We are not responsible for the policies of those third parties. Check their published conditions separately before relying on them.
You have clear actions available when you need to review, correct, or question anything connected to your account. Your transaction history is accessible directly from the account wallet section — open it to see a dated record of credits, withdrawals, and any pending items. If your account details are out of date or need correcting, use the profile settings page to update them; changes to your registered contact address take effect immediately and will be used for all future policy notices. Where a transaction looks incorrect or a game session record does not match your expectation, raise it with support through the published contact routes. We keep records for the period required under applicable rules, and you can request a summary of what is held against your account by contacting us directly. We aim to respond to account-record requests within a reasonable period, and the support team will confirm receipt by the same channel you used to reach us.
Open the wallet section in your account to see a full transaction log. Each entry carries a date, amount, and status so you can match it against your own records without needing to contact support first.
Update your registered email or contact number through the profile settings page. Keeping this current ensures policy notices and account alerts reach you without delay.
If something in these terms is unclear or you need clarification on how a rule applies to your account, contact us through the support routes listed in the next section. State your account reference when you do.
For account disputes, transaction queries, or requests for your account data summary, use the live chat or email route. Our team will confirm receipt and follow the steps shown in the support section below.
If a specific clause is unclear, your account access is affected, or you want to raise a formal question about how these terms apply to you, the routes below are the ones we actively monitor. Use your registered account details when you get in touch so we can locate your record quickly.
Open the chat icon from any page while signed in. This is the fastest route for account-related questions about these terms — have your account reference ready when you start the session.
Send your terms-related query to our published support email. Include your account username and a clear description of the clause or issue so we can direct it to the right team without back-and-forth.
The help section in your account menu carries answers to common policy questions and links to the current version of these terms. Check there first — many account-rule questions are answered without needing to contact us.
We take the operational side of these terms seriously. Account data, wallet records, and contact information are held according to applicable data-handling rules, and we do not share your details with third parties outside what is required to process transactions or respond to legal obligations. Cookie settings are managed through the preference panel in your browser or the site's own cookie notice — you can adjust them at any time without affecting your account login. We review these terms periodically and publish the updated version here; the date of the most recent revision is shown at the foot of this page. Requests to correct or remove account-linked data should come through the support routes above, and we will confirm what action we can take under applicable rules.
Account data and wallet history are held in line with applicable data rules. We do not sell or transfer your personal details to third-party marketers. Transaction data linked to Nagad or Upay transfers is retained for the period required by applicable rules.
Cookie preferences can be adjusted through the site notice or your browser settings at any time. Functional cookies needed for login and account sessions are active by default; analytics and preference cookies follow your chosen setting.
Your account credentials are your responsibility to keep private. If you suspect unauthorised access, use the account lock option shown in your security settings immediately, then contact support through the live chat route to report it.
When we revise these terms, we notify registered account holders before the change takes effect. The updated version replaces all earlier versions. Continuing to use your account after the effective date means you accept the revised terms.
These questions cover the most common points we hear about how these terms work, what rights you have, and how to act if something is unclear.
Yes. They apply whenever you are signed in, including when you make a Nagad or Upay transaction, browse the game lobby, or contact support. Game studios and external payment processors operate under their own separate conditions alongside these terms.
We send a notice to your registered contact address before any update takes effect. The revised terms are then published here with the effective date shown at the foot of the page. Continuing to use your account after that date counts as acceptance of the changes.
Access depends on your local law and the eligible regions we support at any given time. We do not extend account access where online wagering is restricted under local rules. Check the eligibility notice in your account area if you are unsure whether your region qualifies.
Open your wallet history first to confirm the details, then contact support through live chat or email with your account reference and the transaction date. We will review the record and respond through the same channel you used to raise the question.
Send the request through our support email or live chat, including your username and a clear description of what you need. We will confirm receipt and advise what information can be provided under applicable data-handling rules within a reasonable period.
Studios such as Habanero and CQ9 supply game content to the 77hats lobby. Your access to those games through our platform is covered by these terms. The studios operate under their own licensing and content rules, which sit separately from your account agreement with us.