Mobile / App
77hats takes a straightforward position on privacy — we collect only what we need to run your account, process transactions through Nagad and Upay, and keep your records secure. Access to this platform and the scope of this policy depends on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and the credentials you choose. When you carry out a transaction using Nagad or Upay, we record the payment reference, amount and timestamp associated with that activity on your account wallet. We do not store full payment credentials on our servers; those remain with the payment provider under their own security arrangements. We also collect session data — the device type, browser version and IP address linked to each login — to detect unusual access and protect your account from unauthorised use. This is standard account-security practice, not marketing profiling. Beyond that, we may log which game categories you open — slots, live tables or crash — for the limited purpose of resolving disputes and improving how the lobby loads on your device. We do not sell this data to third parties or use it to build advertising profiles. Retention periods follow the requirements of the jurisdictions where we operate; where local law specifies a minimum retention window, we meet that standard. If you are unsure whether this policy applies to you, check whether your location falls within our eligible regions before continuing to use the platform.
This policy governs the data we handle directly through the 77hats platform. It distinguishes between what falls inside our responsibility and what sits with third-party services you may reach through us. Use this breakdown to understand your position before raising a data question with our support team.
Everything tied to your registered profile — login records, account wallet activity, personal details you submitted, and any changes you make through the account settings page — falls inside this policy. We control and are responsible for this data.
When you move funds through Nagad or Upay, the transaction passes through their infrastructure. We hold the reference and status record on our side; the payment provider holds the full transaction data under their own policy. Review their terms separately.
Game session records — rounds played, results, and timestamps across our slot, live table and crash categories — are stored by us for dispute resolution. This data is covered by this policy and is not shared with game studios for marketing purposes.
Links or integrations that take you outside the 77hats platform — including external payment portals or third-party identity checks required in certain regions — operate under those providers' own privacy terms. We are not responsible for how they handle your data once you leave our platform.
You have real, actionable choices over the information we hold on your account. Log in and open the account settings page to see the personal details currently on record — name, contact details and linked wallet references for Nagad or Upay. If any detail is wrong, you can submit a correction request through live chat or the support email shown in your account dashboard; we will update the record once we confirm your identity. If you want to know exactly what data we hold beyond what is visible in account settings, send a written request to our support team. We will respond with a summary of the categories we store and the retention period applied to each. Where local law in your eligible region gives you the right to request deletion, you can raise that through the same support route — though some records tied to completed transactions may need to be kept for the period required by applicable rules. For any question that needs a formal written response rather than a quick chat answer, use the support email route so the exchange is documented on both sides.
Open account settings after logging in to see the personal and contact details currently associated with your profile, including any wallet references you have added for Nagad or Upay transactions.
If a name, contact number or wallet reference is incorrect, raise a correction through live chat or the support email shown in your account dashboard. Identity confirmation is required before any change is applied.
To find out which categories of data we hold and for how long, send a written request through our support email. We will reply with a plain-language breakdown covering account, session and transaction record categories.
Where your eligible region's local law supports it, you may request deletion of personal data not required for regulatory retention. Submit this through the support email route so both sides have a documented record of the request.
If your privacy question is not answered on this page, use one of the routes below. Each route is visible inside your account once you are logged in. We aim to acknowledge written requests and provide a substantive response within a reasonable timeframe, though we do not publish a fixed SLA for policy enquiries. For anything needing a paper trail — data requests, correction confirmations or deletion queries — the email route is the right choice.
Open the chat icon from inside your logged-in account to ask a quick privacy question or check the status of a correction request. This route works on mobile and desktop.
Send a written data request, correction confirmation or deletion query to the support email address shown in the Help section of your account dashboard. This creates a documented record on both sides.
The Help section inside your account lists current contact routes and points to the relevant policy documents. Check there first if you are unsure which route to use for your specific question.
We keep our data practices consistent across all account types — the same rules apply whether you are a new account holder or a returning member managing a Nagad or Upay wallet. This section covers the four areas we get asked about most when it comes to how we handle information on this platform.
We use session cookies to keep you logged in and functional cookies to remember your device preferences. We do not use third-party advertising cookies to track you across other websites. You can clear cookies through your browser settings at any time, though doing so will end your current session.
Login sessions are monitored for unusual access patterns — unexpected device changes or unfamiliar IP addresses trigger an account check. If something looks wrong on your end, change your password immediately through account settings and contact support via live chat.
We keep account and transaction records for the period required by the rules of the jurisdictions where we operate. Once that period passes, records are deleted or anonymised. You can ask for a retention summary by sending a written request to our support email.
All data-related requests — reviews, corrections, deletion queries — go through our support team using the live chat or support email routes shown in your account dashboard. We do not accept verbal requests; written routes only, so the exchange is on record.
These are the privacy questions we receive most often. If yours is not here, reach out through live chat or the support email in your account dashboard.
We collect the name, contact details and login credentials you submit during registration. We also record device and browser data linked to your sessions. We do not collect more than what is needed to run your account and process transactions through Nagad or Upay.
We do not sell your data or share it with advertising networks. Payment references pass to Nagad or Upay only to the extent needed to complete a transaction. Any third-party service outside our platform operates under its own privacy terms, which you should review separately.
Log in, open account settings and check the details currently on record. If something is wrong, raise a correction through live chat or the support email shown in your account dashboard. We will update the record after confirming your identity through our standard account check.
Yes. Send a written request to the support email address in your account's Help section. We will respond with a plain-language summary of the data categories we hold and the retention period applied to each. This right depends on your local law and eligible region.
Retention periods follow the rules of the jurisdictions where we operate. Transaction records tied to Nagad or Upay payments may need to be kept for a minimum period set by applicable rules. Once that window passes, records are deleted or anonymised. Ask support for a retention summary.
Change your password immediately through account settings, then contact our support team via live chat. We monitor login sessions for unusual patterns, but acting quickly on your side matters. Use the support email route if you need a documented record of the incident report.